Terms And Conditions
The customer shall inspect the products immediately on delivery and shall within 7 days of delivery notify us of any damaged goods, defects or discrepancies. Any physically damaged products must be returned to us in the original packaging.
We retain the right to levy a charge of up to 15% of the cancelled order value on orders to cover delivery, administration and handling costs. This also applies to non-collection from the Post Office.
We are happy to exchange a product within 14 days of purchase on the condition that they have not been used. Unfortunately we cannot offer this service on products that have been opened, are no longer in there original packaging or have been damaged by the customer during fitting!
Please inform us in writing or by email before the goods are returned in order to obtain a returns number.
We do not accept liability for packages damaged during transit and proof of postage is not proof of delivery. We strongly advise you to send your packages by recorded delivery, registered post or courier to maintain sufficient insurance cover to the value of the goods.
The cost of return carriage is to be borne by the customer – this will be refunded in full if the product proves to be defective. We do offer a collection service for your convenience.